Delivery & Returns

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DELIVERY AND RETURNS

Local delivery only for flower subscriptions and fresh flower bouquets.

Dried flowers can be delivered anywhere in Canada.

Pick-up at the Morin-Heights studio also available free of charge.

 

Unless you have chosen a specific carrier and delivery time during the transaction for which additional charges may apply, the delivery method and carrier name will be determined by the Merchant and our usual delivery times. in your territory are:

7-10 days

We undertake to deliver your purchases to you within a reasonable time subject to the availability of the carriers used by the sender, who are solely responsible for the delivery of the products or services purchased.

Risk of loss and title to the purchased good or service pass to you when it is handed over to the carrier or if the goods cross an international border, such risk passes to you after customs clearance.

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CANCELLATION, EXCHANGE, TERMINATION, RETURN, EXCHANGE OR REFUND POLICY

You can cancel the order of dried flowers only if it does not suit you. In this case, you must inform us of the problem that prompts you to cancel the order with our customer service and obtain prior consent to cancel the order.

You can exchange a dried flower item only if it does not suit you. In this case, you must inform the Merchant of the problem affecting your product and obtain an exchange authorization from them. Thereafter, you must, if required by the Merchant, ship the item to his address in order to obtain an exchange.

You can request a refund for a dried flower item if it is not to your liking. In this case, you must inform us of the problem affecting your product within forty-eight hours of receipt of the latter from our customer service department and obtain an exchange authorization. Thereafter, you must, if required by the Merchant, ship the item to the distributor's address, in order to obtain a refund.

Subject to the other provisions herein, your (refund) (exchange) (exchange/refund) request must reach us no later than 10 days after the date of purchase.

If required by the Merchant, the returned item must be in its original packaging.

We do not bear the return costs.

In all cases where a return of goods is required by the Merchant, the right of ownership of returned goods is only transferred to him when it has been received by him at his physical place of business.

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Updated December 5, 2022